Frequently Asked Questions (FAQ)

We accept cash only on the day of the event (unless otherwise agreed in writing). The deposit and bond can be paid via bank transfer. The bond is refunded within 1–2 business days after your event, provided no damage has occurred to our props.

The bond is a refundable amount held in case of any damage to props or equipment. After your event, we’ll inspect everything and refund the bond via bank transfer within 1–2 business days if no issues are found.

• Deposit & bond: Must be paid upfront to confirm your booking.
• Final payment: Due in cash on the day immediately after setup is complete.
  

• Cancellations within 7 days of the event will incur a cancellation fee starting from $200, depending on the event type and setup.
  
• Rescheduling is allowed if requested at least 2 days prior to the event.
  
• Deposits are non-refundable under all circumstances.
  See our Cancellation & Rescheduling Policy for full details.
  

Yes, but only if:

• You notify us at least 2 days before the event
  We are available on your new date

If we’re unavailable, the cancellation fee will still apply.

Absolutely! We specialise in custom setups for birthdays, engagements, baby showers, and more. Let us know your vision and we’ll create something unique to suit your style and venue.

Yes, we service most areas across Melbourne. Travel fees may apply depending on distance. Feel free to contact us for a quote based on your event location.

No. All content, photos, and designs are owned by Next Event Melbourne and cannot be reused or reposted for commercial purposes without permission.

If any props or decor are damaged due to negligence or misuse, the cost will be deducted from your bond. In severe cases, additional charges may apply.